Info

Our Story

LAWK STAR, LLC. DBA LAWK STAR Guitars was officially formed in December 2012, however, it has been in the making for a very long time.

LAWK STAR Guitars' primary focus is Guitars and the Tube Amps that make them sound so great, Basses and Bass Amps, Acoustic Guitars and Acoustic Amps, Pedals, and of course accessories. Many of our special boutique pieces will not be found in most music stores and are not massed produced; however we do recognize that many mass produced products are fantastic as well and do have proven track records. We just want to sell great quality and sounding products.

LAWK STAR Guitars was honored to be named one of the TOP 100 Dealers for 2014 by the NAMM Association.  We attended the awards banquet at the Summer NAMM Show in Nashville, TN July 18, 2014.  At the banquet we were recognized as one of the TOP 3 Dealers for on line presence.   We were also very honored to meet with so many wonderful reps and manufacturers while attending the Summer Namm Show.  Oh and let's not forget all the great music.  Brenda, Chief of Operations at LAWK STAR Guitars, was elated when she won an IPad Mini from D’Addario.

The beautiful city of Portland, Oregon is home to LAWK STAR Guitars. Though we are primarily an ecommerce music store, we are open for business at our warehouse and studio located about 25 minutes from downtown. So if you are a serious buyer, live in the area or are visiting from out of town; please give us call and schedule an appointment to visit our facility. Come out and give that special piece of equipment a test ride in the comforts of our studio. Kick back, relax, shred and turn it up to 11 if that is your fancy. Have a beverage on us! We would love to hear about your background and musical interests because we believe your instrument is as unique as you are.

”LAWK STAR Guitars will tailor to each musician’s desires and

dreams of  'their' musical aspirations.  Here at LAWK STAR Guitars

we believe a satisfied customer is a return customer”

We hope that lawkstarguitars.com will be a home for many musicians. We believe in a long-term relationships and believe in customer service "after" the sale.

We would like to thank you for reading about LAWK STAR Guitars.

Delivering you the world's best in tone!

www.lawkstarguitars.com
info@lawkstarguitars.com
503-915-5824

Privacy

This privacy notice discloses the privacy practices for LAWK STAR, LLC DBA LAWK STAR Guitars at www.lawkstarguitars.com. This privacy policy applies only to information collected through our website.

What information do we collect?

We collect information from you when you register on our site or fill out a form

When ordering or registering on our site, you may be asked they following information: Full Name, Shipping Address, Mailing Address, Telephone Numbers, Email Address, and Credit Card information.

What do we use your information for?

Any information we collect from you may be used in one or more of the following ways: To personalize your experience: Your information helps us to better respond to your individual needs and improve customer service.

To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than as necessary to fulfill your purchase and ship your order.

To send periodic emails: The email address you provide for order processing may be used to send information and updates pertaining to your order, in addition to receiving occasional company news, updates, related products or service information and to administer any contests or promotions.

If at any time you would like to unsubscribe from receiving future emails, please email us at info@lawkstarguitars.com or call us 503-915-5824.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer any of your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, or services you, so long as those parties agree to keep this information confidential. We may release your information when we believe release is appropriate to comply with any state or federal laws.

Third Party Links

Our website may contain links to third party products or services. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites or any information you may share with them. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Security

We take extreme precautions to protect your information both on line and off line. Your credit card information is not stored on our website.

Your Consent

By using our site, you consent to our privacy policy.

Contact Us

We would love to hear from you. Please fill out the form below or send us an email, and we will get back to you as quickly as we can.

LAWK Star Guitars
PO Box 585
Clackamas, OR 97015
info@lawkstarguitars.com
(503) 915-2824

Shipping Policy

LAWK STAR Guitars makes every effort to ship all in stock order items the next business day after the order was processed.    Business Day is defined as Mon – Fri excluding Federal Holidays.

You should receive and email confirming your order no later than 24 hours after you made your purchase.  If you do not receive any email, please check your junk or spam folders.  This is especially important – if you do not receive your email confirmation of the purchase then you will not receive your shipping notification email.  

If you have any questions at all, please email us at info@lawkstarguitars.com

Return Policy

Your satisfaction is very important to us!!

If you are not 100% satisfied with your purchase from LAWK STAR Guitars you may return it to us for a full refund of the original purchase price. Prior to returning a product to us, please contact us by emailing us at lawkstarguitars@gmail.com or calling us at 503-915-2824.

We offer a 45-day return policy on all pedals. We ask that you return the product in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. Pedals returned in undesirable condition (scratched, nicked, or modified) may be subject to a restocking fee of up to 25% of the purchase price. We must receive the product within 45 days of the date is was shipped to you. We offer a 15-day return policy on all Guitars, Bass’, and Amplifiers. We ask that you return the product in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. Any items returned in undesirable condition (scratched, nicked, or modified) may be subject to a restocking fee of up to 25% of the purchase price. A return of a Guitar, Bass, or Amplifier must be post marked no later than 15 days from when you received your product from us.

Your return should be packaged very carefully. Use a shipping box for packing your return. Do not attach a label to the manufacture’s box. You may choose your own shipping source (FedEx, UPS, USPS, etc.). We strongly recommend some sort of tracking or delivery confirmation and insurance. We do not take responsibility for lost packages or damaged packages.

Most refunds will be process within 2 – 3 business days after we have received the product back. Please keep in mind credit cards refunds can take up to 10 business days to post on the account.

Thank You,

LAWK STAR Guitars

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