Your satisfaction is very important to us!!
If you are not 100% satisfied with your purchase from LAWK STAR Guitars you may return it to us for a full refund of the original purchase price. Prior to returning a product to us, please contact us by emailing us at info@LAWKSTARGuitars.com or calling us at 503-915-2824.
We offer a 15-day return policy on all Pedals, Guitars, Bass’, and Amplifiers.
You must return the product in the original product packaging along with all included materials (manual, warranty card, all accessories, stickers, etc.) and in it's original condition. Any items returned in undesirable condition (scratched, nicked, or modified) may be subject to a restocking fee of up to 25% of the purchase price or may not be refundable at all. This of course depends upon the damage and will be reviewed by management on a case by case basis. Returned items must be post marked within 15 days from when you received your product from us.
Your return should be packaged very carefully. You may choose your own shipping source (FedEx, UPS, USPS, etc.). We strongly recommend some sort of tracking or delivery confirmation and insurance. We do not take responsibility for lost packages or damaged packages from shipping.
Most refunds will be process within 2 – 3 business days after we have received the product back. Please keep in mind credit cards refunds can take up to 10 business days to post on the account.
SPECIAL ORDERS & DISCOUNTED / REDUCED ITEMS however are NOT refundable! Some may be available for an in store credit. This will be determined on a case by case basis, depending on the product, value, and situation.
LAWK STAR Guitars